Third-Party SAP HANA Support, Maintenance & Managed Services

Our clients see a minimum savings of 50% with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.

For critical (P1) issues we commit to responding within 10 minutes and guarantee a resolution within 2 hours.

Yes, we provide flexibility to scale up or down as your requirements change.

The vendor’s maintenance fee buys you the right to their future features, but it locks you into their roadmap. Support Revolution offers a bank of Enhancement Days which can be used to develop product enhancements as customisations. At some point in time you can always return to the vendor and upgrade if needed.

Yes. We offer complimentary “Ask the Experts” sessions for strategic advice on your future roadmap, technology enhancements, cloud migration, and infrastructure, all included as part of your support package.

Our support engineers are senior-level experts with an average of 15 years of experience. You are assigned a Primary Support Engineer (PSE) who becomes familiar with your environment and its customisations, eliminating the time spent explaining your history on every call.