SAP R/3 Support

SAP R/3 overview

SAP R/3 is an integrated ERP software by SAP SE that coordinates resources and activities for business processes.

As SAP phases out mainstream support for SAP R/3, the uncertainty around your system’s future risk, compliance, and operational stability is a growing concern for many organisations. The industry narrative often suggests that an immediate, costly, and complex migration to S/4HANA is your only path forward.

Support Revolution provides a powerful alternative. We empower you to maximize the value and lifespan of your SAP R/3 investment, freeing you from SAP-imposed deadlines.

SAP R/3 challenges

SAP R/3 licensees face mounting challenges as the 2027 end-of-support deadline nears. Ignoring this transition exposes organisations to several key risks:

Increased risk exposure: Without official updates or security patches, organisations will be exposed to increased operational and cyber risks, along with compliance issues.
Costly and complex migration: Migrating to SAP S/4HANA is complex and expensive, risking business disruption and requiring specialised expertise.
Rising maintenance fees: Fees from SAP continue to rise, leaving organisations with fewer options and less flexibility for their legacy R/3 systems.

The Support Revolution solution

Support Revolution offers a superior alternative to SAP maintenance, delivering third-party support tailored to your business needs. Our solution provides:

Massive cost savings

Customers benefit from total cost savings of up to 90% compared to SAP support. This enables organisations to reallocate budget and resources toward strategic initiatives.

Rapid, reliable support

Guaranteed response times are as fast as 10 minutes for critical issues.
We offer binding resolution SLAs of 2 hours or less for critical issues.

Enhanced R/3 longevity and security

Security protection for any version
Tax, Legal, and Regulatory updates are included for any release
SAP R/3 customisations, break/fix support for code SAP won’t touch
Feature enhancements without upgrades, offering the flexibility to extend the life of your SAP R/3 investment

Before and after Support Revolution

Before: Complex integration

Integrating SAP HANA with existing SAP modules and systems can be intricate, requiring specialised knowledge and careful planning.

After: Expert consultation

Support Revolution provide highly experienced consultants who can design and execute a detailed integration strategy.

Before: Pay high costs

SAP HANA can be expensive, with costs associated with licensing, infrastructure, and maintenance.

After: Save up to 90%

Support Revolution guarantees savings of at least 50% on what you currently pay SAP, and some organisations save up to 90%.

Before: Experience migration challenges

Migrating data from legacy systems to SAP HANA involves data cleansing, transformation, and downtime.

After: Comprehensive migration

We work with you to develop and execute a comprehensive migration strategy to ensure a smooth transition – free of charge.

Compare how Revolutionary Third-party Support compares to SAP Support

Feature

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. total SAP support costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalized with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. total SAP support costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalized with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

SAP

Break / fix support

Security updates

Upgrade and migration assistance

Up to 90% savings vs. total SAP support costs

Response time of 10 minutes or less for critical issues

Guaranteed resolution time of 2 hours for critical issues

Run software for as long as you want, no forced upgrades

Performance support

Interoperability and integration support

Ask the Experts sessions included

Personalized with assigned Primary Support Engineer and named Account Manager

Security solutions tailored to you and your systems (optional)

FAQs

Our clients see a minimum savings of 50% with an average savings of 65%. Some customers achieve total cost savings of up to 90% by also avoiding forced upgrades and other support costs.

For critical (P1) issues we commit to responding within 10 minutes and guarantee a resolution within 2 hours.

Yes, we provide flexibility to scale up or down as your requirements change.

We provide full support for all your customisations and interfaces at no extra charge.

Our in-house development teams create and deliver TLR updates for all current and legacy software versions to ensure you remain compliant globally

The vendor’s maintenance fee buys you the right to their future features, but it locks you into their roadmap. Support Revolution offers a bank of Enhancement Days which can be used to develop product enhancements as customisations. At some point in time you can always return to the vendor and upgrade if needed.

Yes. We offer complimentary “Ask the Experts” sessions for strategic advice on your future roadmap, technology enhancements, cloud migration, and infrastructure, all included as part of your support package.

Our support engineers are senior-level experts with an average of 15 years of experience. You are assigned a Primary Support Engineer (PSE) who becomes familiar with your environment and its customisations, eliminating the time spent explaining your history on every call.