The Dirty Tricks They Play: SAP’s Underwhelming SLAs

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Organisations of all sizes and across all industries rely absolutely on their ERP solutions. So when you have a problem with your ERP solution, you need help fast. Thankfully, customers can always rely on SAP’s official support programme to deliver in their time of need. Or can they? In this series, we’re taking a look at some of the most … Read More

The Dirty Tricks They Play: Do as SAP Say or It’s Audit Time

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Nobody likes being audited. It’s boring, labour intensive, and nothing good ever comes of it. And when it’s an ERP supplier audit? Things only get worse. Huge amounts of time and resources are required. And if it turns out you’re under-licensed? Things are going to get very expensive very quickly. In this series, we’re taking a look at some of … Read More

The Dirty Tricks They Play: SAP’s (Lack of) New Features

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One of the major perks of staying “in support” for a business software solution is that you generally get the benefit of any new features of enhancements the supplier releases. And while many of those enhancements may not directly benefit every customer, there’s always the hope that something new will be released that has a tangible benefit for your business. … Read More

The Dirty Tricks They Play: Oracle’s Disappearing SLAs

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SLAs are an established (and essential) component of any business-to-business relationship. Organisations rely on the SLAs offered by their ERP provider in particular, because these systems are so critical to daily operations. Unfortunately, the support SLAs offered by Oracle aren’t quite what they seem. In this series, we’re taking a look at some of the most common dirty tricks used … Read More

The Dirty Tricks They Play: Oracle’s Forced Paid Upgrades

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When it comes to IT solutions, there’s a tendency to assume that newer equals better. After all, the latest iPhone always outperforms its predecessor. Laptops and desktop PCs undeniably get a bit “tired” after a few years, and need replacing. Even printers and fax machines need to be replaced from time to time. But ERP systems aren’t like mobile phones. … Read More