The Dirty Tricks They Play: Oracle’s Disappearing SLAs

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SLAs are an established (and essential) component of any business-to-business relationship. Organisations rely on the SLAs offered by their ERP provider in particular, because these systems are so critical to daily operations. Unfortunately, the support SLAs offered by Oracle aren’t quite what they seem. In this series, we’re taking a look at some of the most common dirty tricks used … Read More

The Dirty Tricks They Play: Oracle’s Forced Paid Upgrades

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When it comes to IT solutions, there’s a tendency to assume that newer equals better. After all, the latest iPhone always outperforms its predecessor. Laptops and desktop PCs undeniably get a bit “tired” after a few years, and need replacing. Even printers and fax machines need to be replaced from time to time. But ERP systems aren’t like mobile phones. … Read More

Stick, Twist, or Move to the Cloud – Your guide to ERP upgrades

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When it comes to ERP systems, there are plenty of things to consider: cost, functionality, and availability of support, to name a few. If an organisation isn’t receiving value for money from its ERP system, it naturally becomes a priority to change that. But maintaining ERP systems is complicated, and can be highly disruptive to your organisation. Whether you’re upgrading … Read More

Is Oracle Applications Unlimited really stopping the clock on upgrades?

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If you’re happy running certain older versions of Oracle’s products and don’t want to upgrade (but still need support), then you may have heard of Oracle Applications Unlimited – a potential solution to all your problems. But a quick internet search will just bring up Oracle’s own marketing and no real details about what it is, why it exists, and … Read More

Three Oracle scare tactics to keep you locked into overpriced support

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If you’re reading this article, then you’re probably considering leaving Oracle Support, either supporting your Oracle systems yourself or working with a third-party like us to save money. But what happens when Oracle finds out you’re planning on leaving them? In our experience, one of two things: Nothing happens at all, phew! You get a scary email from your account … Read More

Oracle Soar – The last upgrade you’ll ever do?

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We were surprised to read an article last week about how good Oracle’s ‘Soar’ programme is at transitioning organisations to the Cloud. The article lauded Oracle’s Soar initiative as a new method to easily and speedily move an ERP system to the Cloud, glossing over or dismissing several fundamental issues that will cause problems for organisations. Don’t get us wrong, … Read More

Your guide to Oracle and SAP Support’s dirty tricks

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The relationship Oracle and SAP have with their customers could never be described as equitable. Both companies have a reputation for using their size and market dominance to dictate the terms of product licensing and support contracts. As a result, SAP and Oracle customers have come to accept a variety of bullying tactics as “par for the course” when working … Read More

Support Revolution raises the bar again on support SLAs

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SLAs are important in the support industry. They are the main way we measure how fast and efficient our solutions are, and how we report back to our customers on our performance. If the SLAs aren’t right or being met, then the service isn’t right. This is why we spend time with new customers agreeing on priorities and explaining our … Read More

Is Oracle’s partnership with Microsoft Cloud a good match?

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This month, Microsoft and Oracle announced a new partnership that will see the two companies directly connecting their clouds over a direct network connection. According to Oracle’s marketing team – this should mean that their users can move workloads and data seamlessly between the two companies, as well as improve the ease of setting up security credentials as the partnership … Read More

ITProPortal: One compelling reason to cancel your Oracle Support auto-renewal

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In this article for ITProPortal, Support Revolution’s CEO, Mark Smith, writes about Oracle’s auto-renewal policies and how they are a raw deal for organisations: As consumers, we expect some services to auto-renew, and others to wait for our approval. Calling or filling in an online form to re-confirm our broadband or streaming TV subscription every month would certainly give us … Read More

Benchmark your ERP strategy using our latest research

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What our latest survey reveals about how organisations like yours are approaching ERP in the age of Cloud We’ve written before about the misinformation and ambiguity surrounding ERP and the Cloud. Vendors, consultants and the media all have their views on the various different approaches, but provide very little actual information provided on what organisations are really doing about it. … Read More

You need to cancel your Oracle Support auto-renewal now

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We’ve written before about the dangers of Oracle’s recent contractual changes to its support agreements (auto-renewals, matching service policies, etc.) – but now we’ve got one clear reason to tell you to cancel your auto-renewal: Auto-renewals mean automatic price rises. You read that right. We’ve been trying to find out why so many Oracle customers have been talking to us … Read More

Oracle Security Update: CVE-2019-2725

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On Friday 26th April 2019, Oracle released a new “out of band” security alert for WebLogic Server, affecting versions 10.3.6 and 12.1.3: CVE-2019-2725. “Out of band” updates and alerts are usually critical as they occur outside of Oracle’s usual update/patching schedule. This is because Oracle thinks that the corresponding issue is important and damaging enough that you need to do … Read More

Oracle increase support and maintenance charges by 4%

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So what are you getting from Oracle’s price rises? We’ve spoken to many companies worldwide who were shocked to see their annual support bill increase by a whopping 4%. This price rise has come as a surprise to many people who have previously only seen smaller (but still significant) increases to their annual bills. “Customer outrage at these price hikes … Read More

Oracle job cuts: Will anyone be there to pick up the phone?

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Last month Oracle laid off a large section of their workforce at short notice and with no warning. But what will Oracle job cuts mean for your ERP support? They haven’t revealed how many employees have been cut, but various posters on theLayoff.com, (a site for people affected by layoffs) have been giving insider info and tips, indicating that the … Read More

Why we cancelled our Oracle Gold partnership

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We setup PDG Consulting (the forerunner to Support Revolution) in 1998 to work alongside Oracle and SAP as consultants and systems implementors. This was a pivotal step in our development as we grew a solid pool of technical talent and experience in both Oracle and SAP ERP (which is why we’re so good at providing support!). But while we quickly … Read More

It’s taken Oracle six years to move to their own cloud

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And they’re still not done yet… Oracle has recently been making noises about its successful transition to its own cloud services. There have been a lot of high-fives and back-slapping over the fact they have taken SIX YEARS to transition most of their business to their own cloud. The worst part though is that they aren’t even fully migrated yet; … Read More

Oracle EBS R12.2.8 available, but is it worth the hype?

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Our highlights of Oracle’s E-Business Suite (EBS) R12.2.8 This month Oracle have released EBS R12.2.8 as their latest E-Business Suite version, which their marketing team state includes new features, statutory and regulatory updates, and enhancements for stability, performance and security. This is a cumulative update, so what this means is that as well as providing new updates for this release, … Read More

How to give notice to Oracle

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If you are an Oracle customer, it’s likely that you may be paying a large amount to Oracle to maintain your databases and software. But is this really necessary? What value are you currently getting from your Oracle support and maintenance? When did the last Oracle software upgrade provide you with new value-adding functionality? When was the last security patch … Read More

Oracle & SAP security patching failings highlighted by ‘WannaCry’

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The recent WannaCry ransomware attack affected many organisations from both the public and private sectors across all continents. It targeted IT systems by encrypting data, then demanded ransom payments in untraceable Bitcoin. May’s attacks were thought to have infected over 230,000 computerised systems in over 150 countries, with the UK’s NHS widely affected and reports of 70,000 devices disrupted including … Read More