The Dirty Tricks They Play: SAP’s Underwhelming SLAs

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Organisations of all sizes and across all industries rely absolutely on their ERP solutions. So when you have a problem with your ERP solution, you need help fast. Thankfully, customers can always rely on SAP’s official support programme to deliver in their time of need. Or can they? In this series, we’re taking a look at some of the most … Read More

The Dirty Tricks They Play: Do as SAP Say or It’s Audit Time

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Nobody likes being audited. It’s boring, labour intensive, and nothing good ever comes of it. And when it’s an ERP supplier audit? Things only get worse. Huge amounts of time and resources are required. And if it turns out you’re under-licensed? Things are going to get very expensive very quickly. In this series, we’re taking a look at some of … Read More

The Dirty Tricks They Play: SAP’s (Lack of) New Features

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One of the major perks of staying “in support” for a business software solution is that you generally get the benefit of any new features of enhancements the supplier releases. And while many of those enhancements may not directly benefit every customer, there’s always the hope that something new will be released that has a tangible benefit for your business. … Read More

Stick, Twist, or Move to the Cloud – Your guide to ERP upgrades

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When it comes to ERP systems, there are plenty of things to consider: cost, functionality, and availability of support, to name a few. If an organisation isn’t receiving value for money from its ERP system, it naturally becomes a priority to change that. But maintaining ERP systems is complicated, and can be highly disruptive to your organisation. Whether you’re upgrading … Read More

Is SAP S/4HANA ready for you as a customer?

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SAP’s initial announcement and first few years of marketing for S/4HANA was incredibly optimistic, with the company boldly declaring that it would dominate the database market and oust Oracle, it even went so far at one point to say that ‘there was going to be no innovation in SAP outside of HANA and S/4HANA’. But with slow sales and marketplace … Read More

Your guide to Oracle and SAP Support’s dirty tricks

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The relationship Oracle and SAP have with their customers could never be described as equitable. Both companies have a reputation for using their size and market dominance to dictate the terms of product licensing and support contracts. As a result, SAP and Oracle customers have come to accept a variety of bullying tactics as “par for the course” when working … Read More

Support Revolution raises the bar again on support SLAs

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SLAs are important in the support industry. They are the main way we measure how fast and efficient our solutions are, and how we report back to our customers on our performance. If the SLAs aren’t right or being met, then the service isn’t right. This is why we spend time with new customers agreeing on priorities and explaining our … Read More

SAP’s ‘latest’ threat shows why you need to rethink your ERP security

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In April, security firm Onapsis posted about a new threat facing SAP customers that they have called ’10kBLAZE’, an exploit that their researchers have estimated could impact over 50,000 companies worldwide – enabling hackers to access, steal or edit any data that sits in your SAP system. These exploits can be executed by a remote, unauthenticated (no username and password) … Read More

Benchmark your ERP strategy using our latest research

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What our latest survey reveals about how organisations like yours are approaching ERP in the age of Cloud We’ve written before about the misinformation and ambiguity surrounding ERP and the Cloud. Vendors, consultants and the media all have their views on the various different approaches, but provide very little actual information provided on what organisations are really doing about it. … Read More