Testimonials

“Support Revolution is very knowledgeable and expertly guides us to quick fixes. They take their time and walk us through the appropriate steps. We appreciate Support Revolution engineers’ expertise, personality, and patience.”

“For our TLR, everything worked perfectly!”

“We enjoy working with the Support Revolution team. We are able to bring our ideas together and resolve our issues in a timely manner.”

“We evaluated the key leaders in the support space and we’re glad we chose Support Revolution. The Support Revolution team has helped Paysafe save hundreds of thousands in SAP maintenance with their third-party support model.”

“Support Revolution provides a tailormade service to suit our needs, which our previous supplier was unable to provide. We have been particularly impressed with how responsive Support Revolution is, the speed and quality of service delivery and, most importantly, its personal service.”

“The SLA response and resolution promise from Support Revolution was a big draw that distinguished them from their competitors.”

“Although quite a difficult process to go through, your immediate willingness to support and engage with both Accenture and KCOM as part of the triparty approach to managing the incident was much appreciated. I refer of course to your rapid response and attendance on the live technical bridges and being willing to advise and assist the Accenture SAP consultants in triage and diagnostic investigation. Ultimately resulting in you being able to correctly identify the root cause and provide a solution. This not only fixed the fault and got the system working again, but the actual optimal performance levels achieved have gone beyond KCOM’s expectation. “

“Support Revolution were quick to establish a consistent dialog between them and us and their engagement and attitude really cemented that we’d chosen the right support partner. Their flexibility also meant that we could be assured that no matter what issues or queries arose, they’d be able to meet our needs as an organisation. And what’s more, the quoted price trumped that of the other providers we looked at.”

“Support Revolution made the transition from Oracle support seamless. User accounts for our internal and third-party application teams were set up quickly in RemedyForce, they picked up a number of high-priority SRs at our request, and provided invaluable support with our patch entitlement. In addition, the transition team from Support Revolution made time for each of our third-party teams to answer questions and provide assurance around how the new service would work. Their professionalism and attention to detail created a great first impression.”

“We see that the key to Support Revolution’s philosophy is to develop a good customer relationship and partnership. We managed to form a good friendship and working relationship. Our experience has been a very positive one, very streamlined and efficient compared to what we were used to.” 

“We are so grateful to all of the team at Support Revolution for helping us lower our IT expenditure, and for doing it so quickly too. The savings we’ve made have been fantastic, and at a critical time when we really needed it.”

“Our experience with Support Revolution has been positive. The combination of on-site meetings and its organised and structured approach to the whole project has pleased us and allowed us to build a strong partnership quickly.”

“Their team have always been a huge help with any query we’ve taken to them, being very responsive and approachable and clearly specialists in what they do. We’ve found one of the biggest benefits of working with Support Revolution has been their flexibility and communication. We don’t have to wait days to arrange to talk to them, we can simply pick up the phone or email them directly knowing we’ll receive a quick response.”

“From transition to go-live there has been only positive feedback on the service that was and is still provided.” 

“When I first heard about the Support Revolution offering, I thought it seemed too good to be true.. now we are using their service I know it is true.”

“The service provided by Support Revolution has been fantastic, whether answering general Oracle queries or assistance in solving issues for business critical systems. The Technical Team are very knowledgeable and Service Delivery Team are very professional and both will go to great lengths to find solutions.”