Category: Videos

Why choose third party support?

Webinar Highlights: Why choose third-party support?

“Why should I consider third-party support?” The big question – why is third-party support worth your time? And is it right for you? We work with organisations worldwide to understand their changing requirements and see whether a third party is right for them. But even if third-party support is right for you, is Support Revolution? The video clip below explores

Read More
What will happen to my software licences?

Webinar Highlights: What will happen to my software licences?

“What will happen to my software licences?” We can only work with Oracle and SAP licences that you own in perpetuity. You own these licences outright meaning that you can decide who provides support for them. By moving to third-party support, you do not lose these licences and can even add additional licences if you need to. Watch the video

Read More

Webinar Highlights: What is the onboarding process?

“How does the transition to your service work?” So you’ve decided to move your support to a third-party and make significant savings – but what happens next? Our dedicated onboarding team ensures a smooth handover from the vendor to our services. We map your current and planned systems setup and use this to ensure our service is tailored to your

Read More
is there a security risk to third-party support?

Webinar Highlights: Is there a security risk to third-party support?

Is there a security risk to third-party support? A common misconception is that by moving away from Oracle/SAP Support, you are leaving your organisation open to attack. Alas, this is not the case. Oracle and SAP’s methods of protecting you are outdated and they can also leave you vulnerable for months at a time. Our innovative approach protects your organisation

Read More
How do you handle support tickets

Webinar Highlights: How do you handle support tickets?

“How do you handle support tickets?” We pride ourselves on providing a superior support service compared to Oracle and SAP. Our team resolve support tickets for you 24/7 and follow ITIL procedures to ensure you receive a consistent service. In addition to this, we offer incident resolution SLAs as well as response SLAs; not only will we respond to your

Read More
How do you ensure support quality?

Webinar Highlights: How do you ensure support quality?

“How do you ensure support quality?” When moving to a third-party support provider, you want to make sure that you are not just cutting costs, but receiving the same (if not superior) support quality. This is why we often hear this question from organisations considering Support Revolution. Support Revolution provide the highest quality Oracle and SAP support, because our support

Read More
How can you cut my bill in half?

Webinar Highlights: How can you cut ERP bills in half?

“How can you cut my Oracle/SAP support bill in half?” We can save Oracle/SAP customers between 50-90% on their support costs. When hearing this, many wonder how can we afford to do this. The answer is simple; support is our main business and we do not overcharge like the vendors. Watch the video clip below to see our full answer

Read More
Can I still access the Oracle/SAP support portal

Webinar Highlights: The Oracle/SAP support portal

“Can I still access the Oracle/SAP support portal?” Many organisations worry that when they leave Oracle or SAP, they lose access to their support portal. While this is the reality of moving to third-party support, it is not a bad thing! Support Revolution replace this with something much better. Watch the video clip below to see our answer to this

Read More
Webinar highlights - what do you support

Webinar Highlights: What do you support?

“What do Support Revolution actually support?” This is usually the first question we are asked. You understandably want to make sure that we support the products, versions, licences, and customisations that you are running before doing any additional research! For peace of mind, we’ve explained exactly what we can and can’t do. Watch the video clip below to see our

Read More