Virtual Strategy: Support Revolution’s 100% SLA success

High-quality proactive support provided to customers at maximum level for the third time in six months

Support Revolution the UK-based provider of third-party software support and maintenance for Oracle and SAP systems, has today announced that it has again hit 100% Service Level Agreement (SLA) compliance, responding to and resolving customer incidents throughout June 2017.

The company’s 2017 average SLA compliance is now 99.3%, following ongoing hard work and dedication from its Service Desk and technical teams. This allows its private and public sector customers to focus on system innovation and enhancements rather than time consuming support and maintenance. Customers can see how incidents are being resolved in real-time, giving them maximum visibility and confidence in the service provided.

Mark Smith, founder and CEO of Support Revolution comments, “This is a great achievement for the whole team, we are extremely proud to be hitting such superior percentages especially when our SLA standards are so high. Our high achievement means that we are closing incidents quickly and efficiently for customers, helping their businesses to remain competitive, with IT systems running at optimum level.”

To read the complete article visit Virtual Strategy Magazine, 25th July 2017

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