Third-party support is software support and maintenance from a provider independent of the software’s creator.
Companies like Oracle, SAP, and VMware supply software support and maintenance for their software products, which includes patches to fix bugs, a service desk for issue resolution, and legislative patches to keep products in line with changes to the law.
Independent providers like Support Revolution supply an almost identical third-party support service for a significantly reduced price.
Support for all software versions for as long as you need
Cut your support bill by 50-90%
Guarantee issue resolutions with an industry-leading SLA
Tailored security patching for all software versions
Reduced risk of vendor licensing audits
Reinvest savings into other Digital Transformations
Break/fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. Oracle
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts session included
Database Health Checks
Personalised with assigned Primary Support Engineer and named Account Manager
Zero-day protection for applications and middleware with no false positives (optional)
Break/fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. Oracle
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts session included
Database Health Checks
Personalised with assigned Primary Support Engineer and named Account Manager
Zero-day protection for applications and middleware with no false positives (optional)
Break/fix support
Security updates
Upgrade and migration assistance
Up to 90% savings vs. Oracle
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts session included
Database Health Checks
Personalised with assigned Primary Support Engineer and named Account Manager
Zero-day protection for applications and middleware with no false positives (optional)
Break/fix support
No new fixes
Security updates
No new updates
Upgrade and migration assistance
No new upgrade scripts
Up to 90% savings vs. Oracle
Response time of 10 minutes or less for critical issues
Guaranteed resolution time of 2 hours for critical issues
Run for as long as you want, no forced upgrades
Performance support
Interoperability and integration support
Ask the Experts session included
Database Health Checks
Personalised with assigned Primary Support Engineer and named Account Manager
Zero-day protection for applications and middleware with no false positives (optional)
