Support Revolution gives you the tools to take control of your IT strategy with independent, third-party support for Oracle, SAP, and VMware.
Say goodbye to escalating vendor costs and restrictive contracts and unlock greater support freedom.
| Topic | Summary |
|---|---|
| Cost savings | Third‑party support helps organisations reduce total support costs by up to 90% compared with traditional vendor support |
| Extended support for legacy systems | Allows organisations to continue using stable customised systems without forced upgrades or end‑of‑support deadlines |
| Personalized responsive support | Provides access to expert engineers who resolve issues faster with tailored support |
| Freedom from vendor restrictions | Enables organisations to take back control of their IT roadmap and upgrade on their timeline |
| Comprehensive security and compliance | Helps protect systems with robust security patches and proactive monitoring |
We’re not just a support provider; we’re your strategic partner.
Our team of Oracle, SAP, and VMware experts deliver a responsive, personalized service with guaranteed response and resolution SLAs, so you can focus on driving business growth.
24/7 Global support from our expert team.
Proactive security management with regular patching.
Comprehensive issue resolution with no ticket limits.
Support Revolution distinguishes itself from other third-party support providers through:
– Guaranteed resolution SLAs: We offer binding 2-hour resolution guarantees for critical issues, not just a promise of a quick response time
– Personalized, high-touch, flexible support: Customers receive tailored support, including shelfware adjustments, plus an assigned account manager and primary support team
– Free consulting days (Enhancement Days): Use a bank of Enhancement Days to help develop customisations and processes
– Risk-free trial & opt-out guarantee: We offer a service trial with an opt-out guarantee during the first three months if you are not completely satisfied
– Payroll tax updates for PeopleSoft: We are the only third-party support provider with payroll tax for PeopleSoft
We support a wide range of Oracle, SAP, and VMware, along with IBM Db2.
Yes, it is absolutely legal. You purchased perpetual software licenses, which means you own the right to use the software forever. You are simply choosing to have Support Revolution provide the annual support and maintenance service instead of the original vendor.
Because you own the licences, you are free to return to the original vendor’s support at any time. You would simply re-sign a support contract with them; they will be glad to have you back.
No, vendors are careful not to engage in illegal discriminatory practices. While vendors retain the right to audit, Support Revolution can provide expertise to help you understand and mitigate your licencing risks.
Our transition team handles the entire process. The transition is virtually seamless and low-risk, with minimal impact on your IT services. We handle all onboarding activity, including setting up support channels.
Absolutely. We work seamlessly with your existing IT partners, system integrators, and Managed Service Providers (MSPs) to provide the specific back-end support for your Oracle/SAP/VMware systems.
While we were once an Oracle and SAP partner, we are now a completely independent entity. Our sole focus is supporting your existing environment. This independence allows us to be an unbiased partner, providing the best possible support and advice without being pressured to upsell you on new products or services.
Yes. We provide expert resource expansion to meet demands in Azure, AWS, or Google Cloud. As an AWS and Azure partner, we guarantee a 15-minute Recovery Point Objective and a 4-hour recovery time
Schedule a quick meeting with Support Revolution’s expert team to learn how you can switch and get excellent support, low costs, and Payroll, Tax, Legal and Regulatory updates included.