The Oracle, SAP & VMware Support Alternative to Rimini Street

Support Revolution is a large, globally focused third-party support provider serving major enterprises worldwide.

• Global Reach: We provide 24/7 “follow-the-sun” support through multiple offices across North America, Europe, APAC, and MEA (Middle East & Africa), supporting customers in over 116 countries
• Customer Base: Our customers include large organisations in highly regulated sectors like Financial Services, Government, Retail, Telecommunications, and Manufacturing

Support Revolution distinguishes itself from other third-party support providers through:

• Guaranteed resolution SLAs: We offer binding 2-hour resolution guarantees for critical issues, not just a promise of a quick response time
• Personalized, high-touch, flexible support: Customers receive tailored support including shelfware adjustments plus an assigned account manager and primary support team
• Free consulting days (Enhancement Days): Use a bank of Enhancement Days to help develop customisations and processes
• Risk-free trial & opt-out guarantee: We offer a service trial with an opt-out guarantee during the first three months if you are not completely satisfied
• Payroll tax updates for PeopleSoft: We are the only third-party support provider with payroll tax for PeopleSoft

Founded in 1998 as a consulting company and formerly an Oracle and SAP partner, the Support Revolution team has been helping clients for over 27 years.