Third-party Support for Enterprise Software

“We enjoy working with the support revolution team. we are able to bring our ideas together and resolve our issues in a timely manner.”

“We evaluated the key leaders in the support space and we’re glad we chose Support Revolution. The Support Revolution team has helped Paysafe save hundreds of thousands in SAP maintenance with their third-party support model.”

“Support Revolution provides a tailormade service to suit our needs, which our previous supplier was unable to provide. We have been particularly impressed with how responsive Support Revolution is, the speed and quality of service delivery and, most importantly, its personal service.”

“The SLA response and resolution promise from Support Revolution was a big draw that distinguished them from their competitors.”

“Although quite a difficult process to go through, your immediate willingness to support and engage with both Accenture and KCOM as part of the triparty approach to managing the incident was much appreciated. I refer of course to your rapid response and attendance on the live technical bridges and being willing to advise and assist the Accenture SAP consultants in triage and diagnostic investigation. Ultimately resulting in you being able to correctly identify the root cause and provide a solution. This not only fixed the fault and got the system working again, but the actual optimal performance levels achieved have gone beyond KCOM’s expectation. “

“Support Revolution were quick to establish a consistent dialogue between them and us and their engagement and attitude really cemented that we’d chosen the right support partner. Their flexibility also meant that we could be assured that no matter what issues or queries arose, they’d be able to meet our needs as an organisation. And what’s more, the quoted price trumped that of the other providers we looked at.”

“Support Revolution made the transition from Oracle support seamless. User accounts for our internal and third-party application teams were set up quickly in RemedyForce, they picked up a number of high-priority SRs at our request, and provided invaluable support with our patch entitlement. In addition, the transition team from Support Revolution made time for each of our third-party teams to answer questions and provide assurance around how the new service would work. Their professionalism and attention to detail created a great first impression.”

“We see that the key to Support Revolution’s philosophy is to develop a good customer relationship and partnership. We managed to form a good friendship and working relationship. Our experience has been a very positive one, very streamlined and efficient compared to what we were used to.”