Support Revolution can support:
For SAP customers, subscription-based software, like SAP S/4HANA, isn’t able to be moved to third-party support.
Support Revolution can support:
As your third-party support provider, Support Revolution offers:
For incidents raised to Service Desk Team.
For Oracle and SAP.
Support for any tailored software you may have.
Tax, legal, and regulatory support tailored to your geography and systems.
Thousands of support documents to help your team identify and fix issues.
Available 24x7, with access to all incidents, service requests, change requests, information dashboards and more.
Subscription licensed software is not able to be supported by third parties. For example, Oracle Fusion systems on Oracle Cloud, or SAP S/4HANA hosted by SAP.
As well as this, there are also some services and issues that are not covered by third-party support and would require added services to be supported.
Usually related to hardware or space issues, these are not covered by third-party support and should be referred to your Level 2 support partner, or Support Revolution customers could also use Enhancement Days
If issues occur after upgrading your system this will likely be upgrade-related and would require you to communicate with your upgrade partner
We will supply the patching for you, but will not implement it for you (unless we are your AMS provider)
Third-Party support is for critical support and maintenance of your systems. If you need added support or implementation aid, Revolutionary Managed Services can be added to your contract.
See how much you could save over the course of 10 years by using the Savings Calculator below.
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