What can be supported?
Support Revolution can support owned, on-premises systems, or Oracle and SAP systems that are on a Cloud other than Oracle’s, like AWS, Azure or Google.
Support Revolution can support:
- Oracle Databases
- Fusion on-premise
- Middleware
- Hardware
- E-Business Suite
- Primavera
- PeopleSoft
- JD Edwards
- Siebel
- Retail-J
- Hyperion
- Oracle Business Intelligence
- FLEXCUBE
For Oracle customers, subscription-based software, like Oracle Fusion, can only be supported by Oracle.
Support Revolution can support:
- ECC
- HANA
- S/4HANA on-premise
- BusinessObjects
- Business Warehouse
- ASE
- R3
For SAP customers, subscription-based software, like SAP S/4HANA, isn’t able to be moved to third-party support.
Covered by Revolutionary Third-Party Support
As your third-party support provider, Support Revolution offers:
Issue resolution
For incidents raised to Service Desk Team.
Patches and fixes
For Oracle and SAP.
Customisation support
Support for any bespoke software you may have.
24-hour support
For urgent, Priority 1 issues.
KnowledgeBase
Thousands of support documents to help your team identify and fix issues.
Support Portal
Available 24x7, with access to all incidents, service requests, change requests, information dashboards and more.
Not covered by third-party support
Subscription licensed software is not able to be supported by third parties. For example, Oracle Fusion systems on Oracle Cloud, or SAP S/4HANA hosted by SAP.
As well as this, there are also some services and issues that are not covered by third-party support and would require added services to be supported. Some of these include:
- Performance issues – usually related to hardware or space issues, these are not covered by third-party support and should be referred to your Level 2 support partner, or Support Revolution customers could also use Enhancement Days
- Upgrade system issues – if issues occur after upgrading your system this will likely be upgrade-related and would require you to communicate with your upgrade partner
- Patch implementation – we will supply the patching for you, but will not implement it for you (unless we are your AMS provider)
Third-Party support is for critical support and maintenance of your systems. If you need added support or implementation aid, Revolutionary Managed Services can be added to your contract.
Interested in savings?
See how much you could save over the course of 10 years by using the Savings Calculator below.
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