Companies like Oracle, SAP and VMware supply software support and maintenance for their software products, which includes patches to fix bugs, a service desk for issue resolution and legislative patches to keep products in line with changes to the law.
Independent providers like Support Revolution supply an almost identical third-party support service for a greatly reduced price for customers.
Many organisations move to third-party support for three reasons:
Third-party support is more affordable than the support offered by the original vendor.
Third-party support providers in most cases can offer more flexible support options than the original vendor.
Alternative vendor support providers like Support Revolution have a team of experts who are familiar with a wide range of Oracle and SAP systems, meaning they can troubleshoot and repair problems more quickly and easily.
For incidents raised to Service Desk Team.
For Oracle and SAP
Support for any customisations you may have.
For urgent, Priority 1 issues.
Thousands of support documents to help your team identify and fix issues.
Available 24x7, with access to all incidents, service requests, change requests, information dashboards and more.
With termination clauses if resolution time targets aren't met.
Independent providers like Support Revolution can support owned, on-premises systems, or Oracle and SAP systems that are on a Cloud other than Oracle’s (like AWS, Azure, or Google).
Plus, as a Support Revolution customer you will also get access to Additional Revolutionary Services.
See how much you could save over the course of 10 years by using the Savings Calculator below.
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