What Is Third-Party Support?
Third-party support is software support and maintenance from a provider independent of the software’s creator.
Companies like Oracle and SAP supply software support and maintenance for their software products, which includes patches to fix bugs, a service desk for issue resolution and legislative patches to keep products in line with changes to the law.
Independent providers like Support Revolution supply an almost identical service for a greatly reduced price for customers.
Many organisations move to third-party support for three reasons:
- Cost: Third-party support is more affordable than the support offered by the original vendor.
- Expertise: Alternative vendor support providers like Support Revolution have a team of experts who are familiar with a wide range of Oracle and SAP systems, meaning they can troubleshoot and repair problems more quickly and easily.
- Flexibility: Third-party support providers in most cases can offer more flexible support options than the original vendor.
Included in Revolutionary Third-Party Support
Issue resolution
For incidents raised to Service Desk Team.
Patches and fixes
For Oracle and SAP.
Adaptable support
Support for any customisations you may have.
24-hour support
For urgent, Priority 1 issues.
KnowledgeBase
Thousands of support documents to help your team identify and fix issues.
Support Portal
Available 24x7, with access to all incidents, service requests, change requests, information dashboards and more.
Strong SLA
With service credits if resolution time targets aren't met.
What can be supported?
Independent providers like Support Revolution can support owned, on-premises systems, or Oracle and SAP systems that are on a Cloud other than Oracle’s (like AWS, Azure, or Google).
Why move to Support Revolution?
Support legacy software with no desupport dates
Cut your support bill by at least 50%
Guarantee a resolution for your issues within an SLA, or get service credits
Tailored security patching using Trend Micro Deep Security
Reduce the risk of vendor licensing audits
Save money to invest into Digital Transformation
Plus, as a Support Revolution customer you will also get access to Additional Revolutionary Services.
Don't just take our word for it...
These and many more organisations make huge savings on their Oracle and SAP support costs.
Interested in big savings?
See how much you could save over the course of 10 years by using the Savings Calculator below.
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