

Companies like Oracle and SAP supply software support and maintenance for their software products, which includes patches to fix bugs, a service desk for issue resolution and legislative patches to keep products in line with changes to the law.
Independent providers like Support Revolution supply an almost identical service for a greatly reduced price for customers.
Many organisations move to third-party support for three reasons:
For incidents raised to Service Desk Team.
For Oracle and SAP.
Support for any customisations you may have.
For urgent, Priority 1 issues.
Thousands of support documents to help your team identify and fix issues.
Available 24x7, with access to all incidents, service requests, change requests, information dashboards and more.
With service credits if resolution time targets aren't met.
Independent providers like Support Revolution can support owned, on-premises systems, or Oracle and SAP systems that are on a Cloud other than Oracle’s (like AWS, Azure, or Google).
Plus, as a Support Revolution customer you will also get access to Additional Revolutionary Services.
See how much you could save over the course of 10 years by using the Savings Calculator below.
Keep up with the latest Oracle and SAP third-party support news, advice, and tips.
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