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Your current vendor support provider will likely offer you a tiered support approach, designed to encourage customers to welcome the latest technologies with open arms.
The declining levels of support, paired with rising costs, will result in many organisations being manipulated into forking out for unwanted, unnecessary, and (in many cases) totally unjustifiable upgrades.
Compare the service offered by the vendors and Support Revolution’s service below.
| Service | Vendor | Support Revolution |
|---|---|---|
| Support for tickets raised | ✔️ Yes | ✔️ Yes |
| Repetitive upgrades | ✔️ Yes | ❌ No |
| License audits | ✔️ Yes | ❌ No |
| Expensive support contracts | ✔️ Yes | ❌ No |
| Repetitive software and security updates | ✔️ Yes | ❌ No |
| Regression testing | ✔️ Yes | ❌ No |
| Aggressive Sales approach | ✔️ Yes | ❌ No |
| Desupport dates | ✔️ Yes | ❌ No |
| Service | Vendor | Support Revolution |
|---|---|---|
| Guaranteed ticket resolution times | ❌ No | ✔️ Yes |
| Legacy software support, including customisations | ❌ No | ✔️ Yes |
| Annual renewal conversations with your Account Manager | ❌ No | ✔️ Yes |
Find out more about our third-party support to see exactly how we improve the quality of support for your Oracle software.
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