Support Revolution
Vs Vendor Support
Support Revolution supplies better quality support service for less than half the price of the software vendors.
Your current support provider will likely offer you a tiered support approach, designed to encourage customers to welcome the latest technologies with open arms.
The declining levels of support, paired with rising costs, will result in many organisations being manipulated into forking out for unwanted, unnecessary, and (in many cases) totally unjustifiable upgrades.
Compare the service offered by the vendors and Support Revolution’s service below.
Your current vendor service
| Service | Vendor | Support Revolution |
|---|---|---|
| Support for tickets raised | ✔️ Yes | ✔️ Yes |
| Repetitive upgrades | ✔️ Yes | ❌ No |
| License audits | ✔️ Yes | ❌ No |
| Expensive support contracts | ✔️ Yes | ❌ No |
| Repetitive software and security updates | ✔️ Yes | ❌ No |
| Regression testing | ✔️ Yes | ❌ No |
| Aggressive Sales approach | ✔️ Yes | ❌ No |
| Desupport dates | ✔️ Yes | ❌ No |
The Support Revolution service
| Service | Vendor | Support Revolution |
|---|---|---|
| Guaranteed ticket resolution times | ❌ No | ✔️ Yes |
| Legacy software support, including customisations | ❌ No | ✔️ Yes |
| Annual renewal conversations with your Account Manager | ❌ No | ✔️ Yes |
| Service credits on offer for missed SLAs | ❌ No | ✔️ Yes |
Not clear on third-party support?
Find out more about our third-party support to see exactly how we improve the quality of support for your Oracle software.
Get a better service for less than half the price
Calculate how much more you could save on your Oracle or SAP software support.
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