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Wirral Council saved £336,000 with Support Revolution

A three-year saving on Oracle support costs will feed into IT transformation projects making your organisation more agile.

Wirral Council, which employs 3,500 people, uses Oracle’s E-Business Suite to manage many of its services, including cash management, CRM, procurement, general ledger and accounts payable & receivable.

Three years ago, the council decided to move its Oracle Support to Support Revolution as a cost saving measure. This was part of its ongoing efforts to meet the squeezed budgets every UK council was facing.

Wirral Council has been able to reinvest the savings made into its plan to create a more agile workforce. It now features more remote working and all of its users have now migrated to Windows 10.

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The aims of Wirral Council

The support contract was put out to tender, with the aim of reducing costs while retaining the quality of service. Support Revolution was chosen and given a tight timetable. With only 10 weeks until official support ran out, it was essential to get support in place before this deadline.

“The council had a choice of upgrading E-Business Suite in order to retain support or looking for support elsewhere,” said Jeff Ashworth, Head of Digital at Wirral Council. “Initially we considered moving to an entirely new platform. This would have been very costly. With Support Revolution, we’ve been able to retain support at a far more competitive price. We also have the advantage that the team knows the council and systems. This makes any support requests far easier to resolve.”

“Councils across the UK – and indeed many other businesses – could benefit from similar savings by making the same switch. It’s a simple choice when so many are trying to cut back and do more with less,” said Mark Smith, CEO of Support Revolution. “Thousands could benefit from ditching their current support contract for one that offers a solution that’s just as good for a fraction of the price. This is a crucial move for UK government departments. They are under immense pressure to still operate effectively but with ever-reducing budgets.”

About Support Revolution

Support Revolution is the only independent, third-party software support provider for Oracle and SAP systems headquartered in the UK. Due to an unparalleled depth of industry and local knowledge and over 22 years of experience, Support Revolution provides first-class support and maintenance. We save customers at least 50% on their support bills. This significantly reduces support costs and releases funds for pioneering new projects.

Unlike Oracle and SAP that enforce software upgrades and discontinue support for older systems, Support Revolution enables organisations to remain on existing versions for as long as they wish. We supply necessary patches and fixes and support all customisations – giving complete control back to customers.

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