Oracle and SAP use confusion tactics to scare their customers into purchasing more licences or upgrading.
Oracle and SAP charge you 22% of your licence fees for support, and yet they do not offer customers any resolution SLAs.
The vendors make huge profits from support programs, but they invest in the Cloud rather than your "legacy" software.
Don't fall for vendor traps
The relationship Oracle and SAP have with their customers could never be described as equitable. Both companies have a reputation for using their size and market dominance to dictate the terms of product licensing and support contracts.
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