Third-Party Support FAQ’s

Organisations can save at least 50% on their annual support costs, with potential savings of up to 90% when considering additional avoided costs. You can calculate your savings here.

Yes, Support Revolution's support is legal and safe. We are free from litigation and were an Oracle partner for over 20 years. 

Support Revolution is ISO27001 and ISO9001 (Information Security) accredited. They also offer Trend Micro Deep Security for all versions. 

Yes, Support Revolution supports all product versions, including older releases. This allows organisations to extend the life of their current systems. 

• Priority 1: 10 minute response, 1 elapsed hour updates, 2-hour resolution 

• Priority 2: 20 minute response, 1 business hour updates, 4-hour resolution 

• Priority 3: 4 hour response, 1 business day updates, 3-day resolution 

• Priority 4: 1 business day response, as appropriate updates, 5-day resolution 

• Priority 5: 1 business day response, as appropriate updates, 10-day resolution 

Yes, Support Revolution can support systems deployed in various cloud environments, including AWS, Azure, and Oracle Public Cloud. 

Unlike the software vendors, Support Revolution offers support for custom code as part of the service package. 

Yes, Support Revolution provides full 24/7 support with offices and support staff across the globe. 

In addition to standard support, Support Revolution provides: 

• Monthly service reports 

• Dedicated account managers 

• Support for customizations 

• Upgrade assistance 

• Cloud migration support 

And more..