Webinar Highlights: Is there a security risk to third-party support?

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“Is there a security risk to third party support?” A common misconception is that by moving away from Oracle and SAP support, you are leaving your organisation open to attack. This is not the case, Oracle and SAP’s methods of protecting you are outdated and leave you vulnerable for months at a time. Our innovative approach protects your organisation in … Read More

Webinar Highlights: How do you handle support tickets?

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“How do you handle support tickets?” We pride ourselves on providing a superior support service compared to Oracle and SAP. Our team resolves incidents for you 24/7 and follows ITIL procedures to ensure you receive a consistent service. Watch the video clip below to see our full answer to this common question: Watch the video highlight Watch the full webinar … Read More

Webinar Highlights: How do you ensure support quality?

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“How do you ensure support quality?” When moving to a third-party support provider, you want to make sure that you are not just cutting costs, but receiving the same (if not superior) service. This is why we so often hear this question from organisations considering Support Revolution. Support Revolution provides the highest quality Oracle and SAP support. Support is measured … Read More

The Dirty Tricks They Play: SAP’s Underwhelming SLAs

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Organisations of all sizes and across all industries rely absolutely on their ERP solutions. So when you have a problem with your ERP solution, you need help fast. Thankfully, customers can always rely on SAP’s official support programme to deliver in their time of need. Or can they? In this series, we’re taking a look at some of the most … Read More

Webinar Highlights: How can you cut my bill in half?

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“How can you cut my Oracle/SAP support bill in half?” We can save Oracle/SAP customers between 50-90% on their support costs. When hearing this many ask, how can we afford to do this? The answer is simple, support is our main business and we do not overcharge like the vendors. Watch the video clip below to see our full answer … Read More

Legislative patching case study: Making Tax Digital

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What is Making Tax Digital? Making Tax Digital (MTD) is a UK government initiative with the aim of making tax administration more effective, efficient and easier for taxpayers. It requires that any VAT-registered business with a taxable turnover above the threshold (£85,000) will need to keep tax records digitally and use software to submit their VAT returns for VAT periods … Read More

Upgrading your ERP: Sticking with what you have

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It seems like every analyst, consulting firm, and vendor marketing team is constantly pushing organisations to upgrade their ERP system. But who really benefits from it? Is it the organisation agreeing to upgrade? Or the analysts, consulting firms, and vendors who make their money by selling and installing ERP upgrades? In this series, we’ve been looking at the five main … Read More

ERP Security Solutions – Traditional Patching versus Virtual Patching

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Oracle and SAP regularly provide security patches for their current product versions to protect their customers from new security vulnerabilities as they arise. In the past, this approach was “best practice” but largely because it was the only choice. But this method of security patching is hopelessly out of date! It is dependent on the vendor identifying loopholes within their … Read More

Webinar Highlights: The Oracle/SAP support portal

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“Can I still access the Oracle/SAP support portal?” Many organisations worry that when they leave Oracle or SAP that they lose access to their support portal. While this is the reality of moving to third-party support, it is not a bad thing! Support Revolution replaces the Oracle/SAP support portal with something much better. Watch the video clip below to see … Read More

The Dirty Tricks They Play: Do as SAP Say or It’s Audit Time

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Nobody likes being audited. It’s boring, labour intensive, and nothing good ever comes of it. And when it’s an ERP supplier audit? Things only get worse. Huge amounts of time and resources are required. And if it turns out you’re under-licensed? Things are going to get very expensive very quickly. In this series, we’re taking a look at some of … Read More