Make Bad Vendor Support Last Year’s Problem

Software Migration Simplified

Transitioning from Oracle and SAP to third-party support is a straightforward process.

The switch is efficient and smooth, allowing organisations to quickly utilise the benefits without lengthy disruptions to their software.

Six Steps to Support Savings

Here’s how we make switching to third-party support easy:

Step 1

We work with you to define a simple plan with clear steps and dates.

Step 2

We create a patch archive from your entitlements up to when you leave the vendor.

Step 3

We review all the open incidents that you have with your vendor, and a plan will be agreed upon which will be dealt with by us.

Step 4

We set up access for your systems (although we can work without this if access is not possible).

Step 5

We load incidents into our RemedyForce Service Desk system, and your team will receive training on how to use it.

Step 6

Finally, we agree on a formal go-live date and begin to roll out our full support service.

That’s it! Just six easy steps to better and more cost-effective vendor support.

What's a patch archive?

A patch archive is like a safety net that keeps all your important software updates in one easy-to-access place.

We create a patch archive for you, which includes all the patches you haven’t used yet.

We’ll work with you to establish the details of your software estate (products, versions, customisations etc ) and help you store them securely, either on your network or on the Cloud.

You’ll have all the patches you need, and we’ll help you every step of the way.

The vendor support you deserve

When you switch to third-party support, you’re getting more than just a new support provider — you’re getting a partner that transforms how you manage your IT systems.

Our service is backed by ISO9001 and ISO27001 certifications, adhering to the highest standards of quality and information security.

The support you’ll receive goes way beyond basic troubleshooting. We provide:

24/7 global support with quick response times

Expert help for your specific customisations

Personalised services

Your Better Support Future

Improve the value of your existing systems while saving at least 50% on your annual support costs. It’s not just support — it’s a strategic approach to managing your technology that puts your business goals first.