Virtual Strategy Magazine – Support Revolution continues to fix 100% of incidents within challenging SLA targets for another month

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High-quality proactive support provided to customers at maximum level for the third time in six months Support Revolution the UK-based provider of third-party software support and maintenance for Oracle and SAP systems, has today announced that it has again hit 100% Service Level Agreement (SLA) compliance, responding to and resolving customer incidents throughout June 2017. The company’s 2017 average SLA … Read More

About to renew your SAP support & maintenance?

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Want to Cut Your Fees in Half and significantly improve the level of support you receive? Then read on… As December approaches, SAP customers are about to renew their support and maintenance contracts and become locked in to their 2018 agreement with the vendor for another year. If, however, customers want to move away from vendor support they need to … Read More

The Oracle vs. Rimini Street Lawsuit…

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As most people in the IT industry have heard by now, Rimini Street, providers of software support and maintenance for Oracle and SAP, were taken to Court in the US over their business practices. Oracle were obviously wanting to vigorously defend their support service offering. At the end of the case, Rimini Street paid a total of $123.9 million in … Read More

Oracle & SAP security patching failings highlighted by ‘WannaCry’

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The recent WannaCry ransomware attack affected many organisations from both the public and private sectors across all continents. It targeted IT systems by encrypting data, then demanded ransom payments in untraceable Bitcoin. May’s attacks were thought to have infected over 230,000 computerised systems in over 150 countries, with the UK’s NHS widely affected and reports of 70,000 devices disrupted including … Read More

Government & Public Sector Journal – Public Sector Executives Countdown to 2020 . . . and the clock’s ticking

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25 November 2015, is a memorable date for most Public Sector Executives, although not for the right reasons, writes Mark Smith, CEO of SAP and Oracle software support specialist Support Revolution. Less than 18 months ago, the former Chancellor of the Exchequer, George Osborne, set out the Government’s spending plans up to 2019-20. The Spending Review outlined detailed cuts averaging … Read More

Support Revolution Reports Record Growth

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Third party support provider growth driven by Oracle and SAP customers needing to save money on support and maintenance. Support Revolution, the UK-based provider of third party software support and maintenance for Oracle and SAP systems, has announced record growth across 2 successive years.