Gartner advises investigating third-party support In October 2019, global research and advisory firm Gartner published a market guide regarding third-party support and maintenance services for
Vendor traps: SAP’s underwhelming SLAs Organisations of all sizes and across all industries rely absolutely on their ERP solutions. So when you have a problem
It seems like every analyst, consulting firm, and vendor marketing team is constantly pushing organisations to upgrade their ERP systems. It’s never an option just
Vendor traps: SAP’s threat of audits Nobody likes being audited. It’s boring, labour intensive, and nothing good ever comes of it. When it’s an SAP
When faced with an ERP upgrade, many organisations reluctantly opt to go ahead with it, despite the expense and risk involved. It seems to be
Bill McDermott – will SAP return to its customer-friendly roots? SAP’s CEO, Bill McDermott, quits with immediate effect this month, shocking the SAP community. He
Vendor traps: SAP’s enhancements (or lack thereof) One of the major perks of staying in support for a business software solution with the vendor is
When considering a switch to third-party support, the main concern for many of our customers has always been the transition process from their vendor to
There are many ways in which an ERP solution can underperform. Lack of functionality and poor value for money are among the most common culprits.
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