Locked into an Oracle Public Cloud contract?

Oracle Public Cloud vs Private Cloud

Oracle Public vs Private Cloud

Control: Private wins

Both are platforms which organisations can use to host their software/applications and have them supported by Oracle. But the simple difference is that Oracle’s Public Cloud is managed by Oracle themselves, whereas customers on their Private Cloud have much more control.

But what does this mean practically for organisations?

  • Customisation: Public Cloud customers will have limited ability to customise their Cloud environments and how they are used, including the scale of the Cloud environment you have purchased (more on this later). Private Cloud customers have more ability to adjust their usage and the controls of their Cloud environment to suit their needs.
  • Security and Updates: Organisations on the Public Cloud will be sharing their space with others; shared services, downtime, security policies, and update schedules – also meaning their systems always have to be on the latest versions. You can imagine the problems this can cause when your systems have multiple connections to others. Private Cloud customers can define their own security rules and update schedules – they choose when and if to apply updates.
  • Support: Public Cloud customers have to be supported directly by Oracle, this is part of their agreement and means they cannot get the superior service and cost efficiencies of a third-party support provider like Support Revolution.

Cost: Private wins for many

While the Public Cloud licencing is initially cheaper than the Private version, Public Cloud can be very limiting to an organisation.

This is because on a Public Cloud contract, you sign up for a fixed, quarterly fee, and you cannot increase or decrease your usage during that period. Customers on Public Cloud run the risk of not having enough capability, or, having and paying for far too much capacity. The terms of the contract also mean that customers are then stuck with what they’ve got, whether or not it suits their needs, until the next renewal date – a clear example of ‘Cloud lock-in’.

Also, as we previously mentioned, Public Cloud customers have to use Oracle for support, whereas Private Cloud customers can use a third-party support provider to cut their support costs in half.

So while your initial costs may be lower with Public Cloud, many organisations quickly feel trapped by the restrictions and end up paying a much higher cost.

How to escape your Oracle Public Cloud

We’ve already been successful in helping many of our customers escape an Oracle Public Cloud contract.

One customer, the European transport provider Arriva, were using Oracle applications, hosted and supported by the Oracle Managed (Public) Cloud. They wanted out:

  • Arriva were always on the most up-to-date version of their applications, but this wasn’t necessarily a benefit to them. Arriva’s business model and roadmap dictated that they needed to modify their systems in line with franchise requirements. Being on Oracle’s Managed (Public) Cloud meant they didn’t have this flexibility. They were effectively altering themselves to suit their Oracle product, rather than (as it should be) the other way around.
  • Arriva also wanted to transition their services over to SAP, but again, being locked into their contract on Oracle’s Managed (Public) Cloud made it difficult to achieve.
  • Finally, being on Oracle’s Public Cloud meant that they were stuck with Oracle’s vendor support. Arriva saw a 4% price increase year-on-year to their support fees, (over)paying for Oracle’s underwhelming maintenance service, and SLAs on issue responses only, not resolutions.

Leaving a Public Cloud

While escaping a Public Cloud contract may sound impossible, or perhaps just very complicated, it can be done. In short, it’s a matter of moving from Oracle’s Public Cloud, to another, Private Cloud (on Oracle or elsewhere). It’s a ‘lift-and-shift’ from one environment, to another.

When Arriva switched from Oracle’s vendor support, to Support Revolution, we switched them from their Oracle Public Cloud to an AWS Private Cloud, thus restoring Arriva’s control of their systems. During this transition, we also moved Arriva to our support services and onboarded them onto our systems, ensuring a seamless handover of any ongoing issues, and reducing their maintenance fees.

The benefits of our hard work? Arriva have saved over 50% on their support bills, and while they are continuing to use the same Oracle software, now they can scale more effectively, and move to other applications should they need to. Arriva have regained their flexibility and taken back control of their roadmap, all for a fraction of their previous price.

Support Revolution provide a tailor-made service to suit our needs, which our previous supplier was unable to deliver. We have been particularly impressed with how responsive Support Revolution are, the speed and quality of service delivery and, most importantly, the personal nature of their service. It makes a huge difference when your service provider really understands your needs and adapts their response to them.

Martin Webster, Head of Applications, Arriva Plc

Arriva wanted something better, which is precisely what we gave them – and we can provide the same for you, too.

Rethinking your Cloud strategy to make savings

Operational expenses are one of the highest outgoing finances in most organisations, and the likes of Oracle, their restrictive contracts and frequent price increases, don’t help. It is worth asking: what are you gaining, from being on the Oracle Public Cloud? If it is simply a matter of cost, rather than being on the Private version, then consider what you’re getting for the price you’re paying.

We’ll cut your support fees by at least 50% as a start, getting rid of any unnecessary shelfware and licensing fees in the process, to bring your costs down further. We’ll move you onto an alternative Private Cloud, giving you back your autonomy. And we’ll even take care of Business as Usual (BAU) processes, like security, patching, and legislative updates.

Find out right away just how much you could save: