Hyperion Oracle support


Support Revolution provides independent third-party support for Oracle’s EPM suite (formerly Hyperion) from release 9.

We provide support for all the Oracle product groupings including:

Oracle Hyperion Product FamilySample Products
Financial Close and ConsolidationHyperion Essbase, Hyperion Enterprise, Hyperion Financial Management, Hyperion Financial Close Management
Financial Planning & ModellingHyperion Planning, Hyperion Strategic Finance, Hyperion Project Financial Planning, Hyperion Profitability & Cost Management
Oracle Data Integration SuiteOracle Data Integrator, Financial Data Quality Management, Data Relationship Management, Financial Data Management Enterprise Edition (FDQM, FDMEE, DRM)
Regulatory Reporting ApplicationsHyperion Disclosure Management, Hyperion Tax Provision
Financial Reporting ToolsHyperion Financial Reporting Studio, Hyperion Interactive Reporting Studio, Hyperion WebAnalysis, Oracle Hyperion Smart View
Oracle Hyperion Foundation ServicesClassic and EPMA – Hyperion Workspace, Hyperion Shared Services

Support Revolution allows you to protect your Oracle Hyperion investment by:

  • Providing you with third party support and maintenance at significant savings when compared to support from the manufacturer, allowing you to take control of your investment
  • Supporting your customisations
  • Utilising JAVA APIs and VBA to create bespoke Financial Report templates
  • Providing enhancements that are otherwise classified as ‘not supported’ by the vendor
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer. Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Providing an experienced team of VBA and JAVA developers and EPM consultants covering:
  • Smart View and HFR customisation using APIs
  • Tuning ‘Essbase.cfg’ and ‘Essbase.properties’ files
  • Optimising Dense/Sparse configurations
  • EPM System Diagnostics for monitoring and notifications
  • Tuning MDX queries, business rules and calculation scripts
  • Migrations and version control using LCM and DRM
  • Integrating non-Oracle sources using FDM’s AIF tables and open source adapters

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Oracle EPM/Hyperion support – contact us for a no obligation estimate of immediate and ongoing savings.