Siebel Oracle support


Support Revolution provides independent third-party support and maintenance for all versions of Oracle Siebel CRM software from version 5.x

We provide support for all the Siebel products including:

Siebel SolutionProducts
SalesSiebel Sales, Siebel Mobile, Siebel Analytics
MarketingSiebel eMail Marketing, Oracle Marketing Analytics, Siebel Web Marketing, Siebel Events Management, Siebel Loyalty Management, Siebel Campaign Management, Siebel Marketing Resource Management
CommerceSiebel Dynamic Catalogue, Siebel Product and Pricing Analytics, Siebel Dynamic Pricer, Siebel Product and Catalogue Management, Siebel Quote and Order Lifecycle Management
ServiceSiebel Contact Centre, Siebel Contact Centre and Service Analytics, Siebel Field Service, Siebel Help Desk, Siebel Warranty Management
SocialSiebel Social
TechnologySiebel Application Deployment Manager, Siebel Application Response Measurement, Siebel CRM Desktop, Siebel Handheld, Siebel Mobile Solutions, Siebel Remote and Mobile Web Client, Siebel Server Sync, Siebel Test Automation, Siebel Wireless

Support Revolution allows you to protect your Siebel CRM investment by:

  • Providing you with third party support and maintenance at significant savings when compared to support from the manufacturer, allowing you to take control of your investment
  • Supporting your customisations
  • Providing you with our own tax, regulatory and legal changes at accelerated timelines
  • Providing enhancements to functionality
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer.

Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Identifying all customisations through our CEMLI Analyser tool
  • Providing an experienced support team to cover support of Siebel CRM covering:
    • Server request processing
    • Single Sign On (SSO) and LDAP integration
    • Customisations and extensions
    • Database performance
    • Application performance

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your Siebel support – contact us for a no obligation estimate of immediate and ongoing savings.