Third-Party Support for Oracle Siebel

Support Revolution provides independent third-party support and maintenance for all versions of Oracle Siebel CRM software from version 5.x

Siebel is Oracle's leading CRM (Customer Relationship Management) tool helping organisations manage sales, marketing, customer contact, service and customer retention/ loyalty. 

Get your free Oracle Siebel support quote
What can we support?

We provide support for all the Siebel products including:

Siebel SolutionProducts
SalesSiebel Sales, Siebel Mobile, Siebel Analytics
MarketingSiebel eMail Marketing, Oracle Marketing Analytics, Siebel Web Marketing, Siebel Events Management, Siebel Loyalty Management, Siebel Campaign Management, Siebel Marketing Resource Management
CommerceSiebel Dynamic Catalogue, Siebel Product and Pricing Analytics, Siebel Dynamic Pricer, Siebel Product and Catalogue Management, Siebel Quote and Order Lifecycle Management
ServiceSiebel Contact Centre, Siebel Contact Centre and Service Analytics, Siebel Field Service, Siebel Help Desk, Siebel Warranty Management
SocialSiebel Social
TechnologySiebel Application Deployment Manager, Siebel Application Response Measurement, Siebel CRM Desktop, Siebel Handheld, Siebel Mobile Solutions, Siebel Remote and Mobile Web Client, Siebel Server Sync, Siebel Test Automation, Siebel Wireless

'The communication is fantastic, we can't fault it, and the support has been equal to - if not better - than what we've had before. We'd recommend it.'

IT Manager, Metropolitan Borough of Wirral

Why do you need third-party support for Oracle Siebel?

 

Move if you want to make massive cost savings:

  • You can save at least 50% on your current Oracle Siebel support costs with us
  • We'll work with you to identify and decomission any shelfware for additional savings
  • You will then save even more by avoiding unnecessary upgrades and patches

Move if you want to receive superior support:

  • You'll get 24/7 support, with a dedicated account manager and regular reporting
  • We have response and resolution SLAs for all categories of ticket (unlike Oracle)
  • And in the rare case where we miss an SLA, we'll refund you with service credits

Move if you want to take back control of your IT strategy:

  • Choose if and when you upgrade as we support all versions and customisations
  • Apply patches in hours (not months) and with no downtime through virtual patching
  • Take advantage of our 20+ years experience in Oracle/SAP consultancy

Our team can transition you to third-party support in as little as three months. By filling in our form below, we'll contact you to explain our service, quote how much you could save on Oracle Siebel support, and answer any of your questions about us and our services:

Get your free Oracle Siebel support quote

Compare support for Oracle Siebel


FeatureOracle Support
Support Revolution
Service RequestsYesYes
PatchesYesYes
Legal & Regulatory PatchesYesYes
24x7 SupportYesYes
Cloud ServicesYesYes
Security PatchingMonthlyImmediately
Support for Customisations Yes
Support for Performance Issues Yes
Interface Support Yes
Monthly Service Reports Yes
Quarterly Account Management Meetings Yes
Service Level Agreement (SLA) Yes
Assigned Primary Support Contact Yes

'When I first heard about the Support Revolution offering, I thought it seemed too good to be true... Now we are using their service, I know it is true.'

IT Manager, Serco

Not sure? Download your guide to leaving Oracle Support

You probably have a lot of questions about whether leaving Oracle Siebel Support is right for your organisation - that's why we've written a guide to all the reasons why you should (and shouldn't) move to third-party support and how to do it.

  • Paying too much for Oracle Siebel Support?
  • Being forced into unwanted upgrades?
  • Frustrated by slow support resolution times?

Save between 50% and 90% on your Oracle Siebel Support by moving to a third-party provider, all whilst getting superior support. Moving to Support Revolution isn't a cheap alternative - it's a strategic choice.

Get your Oracle Siebel support quote