Third-Party Support for Oracle Siebel
Support Revolution provides independent third-party support and maintenance for all versions of Oracle Siebel CRM software from version 5.x
Siebel is Oracle's leading CRM (Customer Relationship Management) tool helping organisations manage sales, marketing, customer contact, service and customer retention/ loyalty.
What can we support?
We provide support for all the Siebel products including:
| Siebel Solution | Products |
|---|---|
| Sales | Siebel Sales, Siebel Mobile, Siebel Analytics |
| Marketing | Siebel eMail Marketing, Oracle Marketing Analytics, Siebel Web Marketing, Siebel Events Management, Siebel Loyalty Management, Siebel Campaign Management, Siebel Marketing Resource Management |
| Commerce | Siebel Dynamic Catalogue, Siebel Product and Pricing Analytics, Siebel Dynamic Pricer, Siebel Product and Catalogue Management, Siebel Quote and Order Lifecycle Management |
| Service | Siebel Contact Centre, Siebel Contact Centre and Service Analytics, Siebel Field Service, Siebel Help Desk, Siebel Warranty Management |
| Social | Siebel Social |
| Technology | Siebel Application Deployment Manager, Siebel Application Response Measurement, Siebel CRM Desktop, Siebel Handheld, Siebel Mobile Solutions, Siebel Remote and Mobile Web Client, Siebel Server Sync, Siebel Test Automation, Siebel Wireless |
'The communication is fantastic, we can't fault it, and the support has been equal to - if not better - than what we've had before. We'd recommend it.'
IT Manager, Metropolitan Borough of Wirral
Why do you need third-party support for Oracle Siebel?
Move if you want to make massive cost savings:
- You can save at least 50% on your current Oracle Siebel support costs with us
- We'll work with you to identify and decomission any shelfware for additional savings
- You will then save even more by avoiding unnecessary upgrades and patches
Move if you want to receive superior support:
- You'll get 24/7 support, with a dedicated account manager and regular reporting
- We have response and resolution SLAs for all categories of ticket (unlike Oracle)
- And in the rare case where we miss an SLA, we'll refund you with service credits
Move if you want to take back control of your IT strategy:
- Choose if and when you upgrade as we support all versions and customisations
- Apply patches in hours (not months) and with no downtime through virtual patching
- Take advantage of our 20+ years experience in Oracle/SAP consultancy
Our team can transition you to third-party support in as little as three months. By filling in our form below, we'll contact you to explain our service, quote how much you could save on Oracle Siebel support, and answer any of your questions about us and our services:
Compare support for Oracle Siebel
| Feature | Oracle Support |
Support Revolution |
|---|---|---|
| Service Requests | Yes | Yes |
| Patches | Yes | Yes |
| Legal & Regulatory Patches | Yes | Yes |
| 24x7 Support | Yes | Yes |
| Cloud Services | Yes | Yes |
| Security Patching | Monthly | Immediately |
| Support for Customisations | Yes | |
| Support for Performance Issues | Yes | |
| Interface Support | Yes | |
| Monthly Service Reports | Yes | |
| Quarterly Account Management Meetings | Yes | |
| Service Level Agreement (SLA) | Yes | |
| Assigned Primary Support Contact | Yes |
'When I first heard about the Support Revolution offering, I thought it seemed too good to be true... Now we are using their service, I know it is true.'
IT Manager, Serco
Not sure? Download your guide to leaving Oracle Support
You probably have a lot of questions about whether leaving Oracle Siebel Support is right for your organisation - that's why we've written a guide to all the reasons why you should (and shouldn't) move to third-party support and how to do it.
- Paying too much for Oracle Siebel Support?
- Being forced into unwanted upgrades?
- Frustrated by slow support resolution times?
Save between 50% and 90% on your Oracle Siebel Support by moving to a third-party provider, all whilst getting superior support. Moving to Support Revolution isn't a cheap alternative - it's a strategic choice.
