Support for SAP Products
Support Revolution provides independent third-party support for your SAP systems. We provide our own legislative and regulatory patches to replace those that you previously received from the manufacturer.
We provide a personal level of service which includes a dedicated account management team who you will get to know personally, and provide regular management reports and onsite review meetings to ensure that you are completely delighted with our service and our teams’ performance.
With over 18 years of direct industry experience, Support Revolution is supporting SAP customers across a wide range of private and public sector organisations; saving each customer a minimum of 50% on support costs.
Our parent company is a SAP partner so we are able to supply additional licences at discounted rates should you need them.
We support the following SAP products:
SAP have announced that users will need to move to SAP HANA, as they will no longer be supporting their applications running on other databases. You have a few years to plan the transition yet, but why change when you don’t need to?
We don’t believe organisations should be forced to upgrade if it’s not right for the business. The transition can cost a considerable amount of budget, take additional resources and time to manage, and cause unnecessary business interruptions.
Support Revolution can continue to support SAP applications running on any database for as long as required. You’ll also notice a significant improvement in the level of service that you receive. Our UK-based talented support teams are targeted on exceeding their SLAs. Detailed monthly service reports and regular onsite review meetings with your dedicated account manager ensure an excellent experience.
SAP Support Services
At Support Revolution, we understand how important it is for you to have software support and maintenance that you can rely on; and that you want to be able to see the progress of resolutions as they happen.
Our software support services are wide-reaching, ensuring you receive the most comprehensive support and maintenance services available.
|Legal & Regulatory Patches||Yes||Yes|
|24 x 7 Support||Yes||Yes|
|Support for Customisations||Yes|
|Support for Performance Issues||Yes|
|Monthly Service Reports||Yes|
|Quarterly Account Management Meetings||Yes|
|Service Level Agreement (SLA)||Yes|
|Assigned Primary Support Contact||Yes|
Immediate and ongoing SAP cost savings
Support Revolution provides independent third-party software support and maintenance for your SAP systems. Our customers typically save at least 50% and some save up to 90% of what they previously paid. Our customers also enjoy the freedom of avoiding forced upgrades, continuing on their stable version for as long as they wish, achieving even greater savings.
Below is an example of the financial savings one long-standing customer has achieved by transferring their software support & maintenance services to Support Revolution.
|Manufacturer cost||Support Revolution cost|
|Upgrade costs (estimate)||£500K||Not required|
|Total costs over 5 years||£2 million||£750K|
|Annual software support & maintenance cost||£300K||£150K|