“How do you ensure support quality?”
When moving to a third-party support provider, you want to make sure that you are not just cutting costs, but receiving the same (if not superior) service. This is why we so often hear this question from organisations considering Support Revolution.
Support Revolution provides the highest quality Oracle and SAP support. Support is measured against ITIL and ISO9001 to ensure a consistent approach. Unlike the vendors, our SLAs are against both response and resolution, and we provide transparent reporting at all times.
Watch the video clip below to see our full answer to this common question:
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This is only one of the questions we answer in the full webinar, and each session we add more information based on the feedback we receive and the audience questions. To get the full experience, sign-up for the webinar recording.