“How do you ensure support quality?”
When moving to a third-party support provider, you want to make sure that you are not just cutting costs, but receiving the same (if not superior) support quality. This is why we often hear this question from organisations considering Support Revolution.
Support Revolution provide the highest quality Oracle and SAP support, because our support is measured against ITIL and ISO9001 to ensure a consistent approach. Unlike the vendors, we also offer SLAs that feature both issue response and resolution times, and we provide transparent reporting throughout.
Watch the video clip below to see our full answer to this common question:
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This is only one of the questions we answer in the full webinar. In each session, we add more information based on the feedback we receive and also the audience questions. To get the full experience, sign-up for the webinar recording.