“How do you handle support tickets?”
We pride ourselves on providing a superior support service compared to Oracle and SAP. Our team resolve support tickets for you 24/7 and follow ITIL procedures to ensure you receive a consistent service.
In addition to this, we offer incident resolution SLAs as well as response SLAs; not only will we respond to your support tickets in a time already specified in your contract, we’ll fix the issue for you too. This is something that Oracle and SAP do not offer.
Watch the video clip below to see our full answer to this common question:
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This is one of many questions we answer in the full webinar, and in each session we add more information based on the feedback we receive and the audience questions. To get the full experience, sign-up to the webinar recording.