Support Revolution hit 100% SLA success rate once more

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High quality proactive support provided to customers at maximum level for the third time in six months Support Revolution the UK-based provider of third-party software support and maintenance for Oracle and SAP systems, has today announced that it has again hit 100% Service Level Agreement (SLA) compliance, responding to and resolving customer incidents throughout June 2017. The company’s 2017 average …

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About to renew your SAP support & maintenance?

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Want to Cut Your Fees in Half and significantly improve the level of support you receive? Then read on… As December approaches, SAP customers are about to renew their support and maintenance contracts and become locked in to their 2018 agreement with the vendor for another year. If, however, customers want to move away from vendor support they need to …

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Oracle & SAP security patching failings highlighted by ‘WannaCry’

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The recent WannaCry ransomware attack affected many organisations from both the public and private sectors across all continents. It targeted IT systems by encrypting data, then demanded ransom payments in untraceable Bitcoin. May’s attacks were thought to have infected over 230,000 computerised systems in over 150 countries, with the UK’s NHS widely affected and reports of 70,000 devices disrupted including …

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The smooth transition from Oracle/SAP to Support Revolution

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Ever wondered how we move a customer away from Oracle or SAP to our service? Here’s how . . .  We treat each and every migration as a project, run by a professional and hugely experienced member of our Project Management Team. We use a standard methodology and standard project plan, adjusted to meet the needs of each customer. The …

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Support Revolution Reports Record Growth

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Third party support provider growth driven by Oracle and SAP customers needing to save money on support and maintenance. Support Revolution, the UK-based provider of third party software support and maintenance for Oracle and SAP systems, has announced record growth across 2 successive years.

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How can the Public Sector save on Oracle and SAP Support Bills?

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When former Chancellor of the Exchequer, George Osborne, set out the Government’s spending plans in November 2015, it was clear that public sector executives were facing a challenging five-year period and would need to carry out some drastic changes by 2020. With the Spending Review outlining average cuts of 19% across unprotected government departments, there were predictions that one hundred …

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Quality of service . . . and great coffee!

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I bought a new car over 15 years ago, it was a trusty machine that served me and my family well. The car naturally needed regular servicing and maintenance to keep it working reliably, and thinking it was the right thing to do, I booked the car’s first service with the manufacturer dealership. Yes, it was costly and I could …

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