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SLAs are often used between two separate organisations to mutually agree on how those two parties will work together.
But Oracle and SAP often take advantage of this "mutual" agreement and offer noncommittal SLAs, which are unhelpfully vague and offer little in the way of resolution, or reassurance to organisations.
What's inside?
- We go in-depth into Oracle and SAP Support’s SLAs and why you deserve better
- We then break down what SLAs are and the most effective ways to employ SLAs
- How you can ensure your business has a secure and reliable support partner SLA
Watch the summary video
SLAs are often used between two separate organisations to mutually agree on how those two parties will work together.
But Oracle and SAP often take advantage of this "mutual" agreement and offer noncommittal SLAs, which are unhelpfully vague and offer little in the way of resolution, or reassurance to organisations.
What's inside?
- We go in-depth into Oracle and SAP Support’s SLAs and why you deserve better
- We then break down what SLAs are and the most effective ways to employ SLAs
- How you can ensure your business has a secure and reliable support partner SLA
Download your white paper