At Support Revolution, we understand how important it is for you to have software support and maintenance that you can rely on. We know that it’s important to see the progress of resolutions as they happen.
We have built focused teams of technical experts to provide the only premier Oracle and SAP software support and maintenance company headquartered in the UK to support our customers worldwide. Being European based means that Support Revolution is equipped with local knowledge and teams security cleared to the highest levels.
Our teams work to strict SLAs providing an improved level of service, including regular on-site meetings and detailed service reports. Working with focused teams allows each customer to get to know their support managers and work in partnership to receive a truly bespoke service.
Our software support services are wide-reaching, ensuring you receive the most comprehensive support and maintenance services available.
| Services | Oracle | SAP | Support Revolution |
|---|---|---|---|
| Service Requests | Yes | Yes | Yes |
| Patches | Yes | Yes | Yes |
| Legal & Regulatory Patches | Yes | Yes | Yes |
| 24/7 Support | Yes | Yes | Yes |
| Cloud Services | Yes | Yes | Yes |
| Security patching | Quarterly | Monthly | Immediately |
| Support for Customisations | Yes | ||
| Support for Performance Issues | Yes | ||
| Interface Support | Yes | ||
| Monthly Service Reports | Yes | ||
| Quarterly Account Management Meetings | Yes | ||
| Service Level Agreements (SLAs) | Limited | Limited | Yes |
| Assigned Primary Support Contact | Yes |
Discover how much budget you could be saving on your Oracle and SAP support – contact us for a no obligation estimate of immediate and ongoing savings.