
Gartner advises investigating third-party support
In October 2019, global research and advisory firm Gartner published a market guide regarding third-party support and maintenance services for IBM, Oracle, and SAP software. IBM, Oracle, and SAP’s software support costs are rising, and they’re increasing the pressure for customers to migrate to Cloud. Sourcing, procurement, and vendor management leaders are becoming more inclined to consider independent third-party maintenance.