JD Edwards Oracle Support

JD Edwards

Support Revolution provides independent third-party support for all versions of JD Edwards OneWorld, EnterpriseOne and JD Edwards World applications.

We provide support for all the JD Edwards OneWorld and EnterpriseOne product groupings including:

  • Customer Relationship Management
  • Human Capital Management
  • Financial Management
  • Project Management
  • Asset Lifecycle Management
  • Order Management
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • Supply Management (Procurement)
  • Manufacturing Management
  • Environmental Health and Safety
  • Mobile Platform and Solutions
  • JD Edwards EnterpriseOne Integrations
  • One View Reporting

We also provide support for all the JD Edwards World applications product groupings including:

  • Distribution Management
  • Financial Management
  • Human Capital Management
  • Project Management
  • Manufacturing Management
  • Advanced Technology
  • Reporting

Support Revolution allows you to protect your JD Edwards investment by:

  • Providing you with third party support and maintenance at significant savings when compared to support from the manufacturer, allowing you to take control of your investment
  • Supporting your customisations
  • Providing you with our own tax, regulatory and legal changes at accelerated timelines
    • Payroll changes are delivered on a regular schedule
    • Further regulatory changes are provided throughout the year
  • Providing enhancements to functionality
  • Providing you with a Service Level Agreement (SLA)
  • Providing a managed service and consultancy service

Support Revolution provides a personalised service from our experienced support team, with an emphasis on quality of service and tailored support, which starts from the moment we take-on a new customer. Our service includes:

  • Providing a transition project manager, to on-board our new customers
  • Identifying the customer roadmap, including any planned upgrade or platform migrations
  • Creating a patch archive, based on the customer roadmap
  • Identifying all customisations through our Support Revolution Analyser tool
  • Providing an experienced support team to cover support of JD Edwards covering:
    • Configuration
    • Event rules
    • Security
    • Crystal reports
    • BI Publisher
    • All JD Edwards tools
    • Oracle Database performance

See how our support services compare with Oracle and how much one of existing customers has saved over 5 years

Discover how much budget you could be saving on your JD Edwards support – contact us for a no obligation estimate of immediate and ongoing savings.