High-quality proactive support provided to customers at maximum level for the third time in six months
Support Revolution is the UK-based provider of third-party software support and maintenance for Oracle and SAP systems. Today, it has announced that it has, once again, hit 100% Service Level Agreement (SLA) compliance. This means Support Revolution has responded to and resolved all customer incidents throughout June 2017 – SLA success!
The company’s 2017 average SLA compliance is now 99.3%, following ongoing hard work and dedication from its service desk and technical teams.
This allows its private and public sector customers to focus on system innovation and enhancements, rather than time consuming support and maintenance.
Customers can see how incidents are resolved in real-time. This gives them maximum visibility and confidence in the service provided.
What happens if we don’t achieve SLA success?
What makes Support Revolution different? We offer service credits if we ever fail on our SLAs. We have been around for over 22 years, and we’ve never had to issue service credits. But it’s good to know that you will receive money back if we ever do.
You are protected no matter what. This month’s 100% SLA compliance goes to show that you never have to worry about support with Support Revolution.
“This is a great achievement for the whole team. We are extremely proud to be hitting such superior percentages especially when our SLA standards are so high. Our high achievement means that we are closing incidents quickly and efficiently for customers, helping their businesses to remain competitive, with IT systems running at
Mark Smith, CEO of Support Revolutionoptimum level.”
Find out more about Support Revolution.
